Co-creating with our customers for an even better employee journey
Top 5 in digitalised adminstrative HR task wishlist in Belgium
consulting leave balance
managing leave requests
calendar management and planning
submitting a sick note
reporting an absence due to illness
Proportion of Belgian employees who can request leave via
via fixed
(desktop or laptop)
via mobile
(smartphone or tablet)
Mobile-enabled administrative HR tasks – country comparison:
| Belgium | Germany | France | the Netherlands | the UK | |
|---|---|---|---|---|---|
| Submitting expenses | 12% | 30% | 37% | 30% | 31% |
| Submitting a sick note | 23% | 31% | 23% | 21% | 16% |
| Reporting an absence due to illness | 24% | 21% | 25% | 20% | 28% |
Meet the SD Worx Assistant
In our private lives, we rely on apps that book flights, hotels and rental cars, all via one solution, with our agendas automatically synchronised with our smartphones. But at work, hiccups are common: personnel administration is handled through a jungle of tools and devices that don’t communicate with each other, which results in loss of time, higher error margins and a lot of frustration.
SD Worx Digital Assistant is a single tool that takes care of all HR administration tasks. Employees can use their trusted devices to chat with the digital assistant and easily request leave, reschedule meetings and set up out-of-office messages. It is a tool-in-progress, as we will keep developing and adding more features.
With splendid results
“Initially, we were looking for a tool capable of updating all our employees at once with a single push of a button. E-mail is an option, but our inboxes are already bulging, so many messages go unread. When we heard about the SD Worx Digital Assistant, we were immediately enthusiastic. Not only would it accomplish our main goal, it would also enable our employees to work more quickly and efficiently”, says Kim Boschmans, employee engagement business partner at SKF Logistics Services Belgium, the Belgian subsidiary of technology supplier SKF.
Kim Boschmans: “When SD Worx asked us to participate in the pilot project, we did not hesitate. We believe in the huge potential of this app, so it pays to put time and energy into it. The SD Worx team behind this project has a clear vision, which builds trust. We deeply appreciate the fact that they think along with us to brainstorm possibilities for improvement. It feels good to innovate together. We can be completely open with our feedback and we can tell it does not fall on deaf ears. Step by step, we work together to develop an optimal tool. ‘Together’ is definitely the key word in our collaboration.”
For easier work and life
Kim Boschmans: “Meanwhile, with no obligation, 244 active users have subscribed, which is just over half of our employees. As soon as the tool is fully up and running, we will actively encourage all of our employees to install the app. They all need to discover that the SD Worx Digital Assistant is a must to settle HR matters faster and easier. It is still too early for metrics, but I know from conversations that applying for leave is the most commonly used functionality. Other modules such as the sick note scanning also provide more time and comfort to our employees”.
“It feels good to build on innovation together. We can be completely open in our feedback and we can tell it does not fall on deaf ears. Step by step, we work together towards an optimum tool. ‘Together’ is definitely the key word in our collaboration.”
– Kim Boschmans, employee engagement business partner bij SKF Logistics Services Belgiums
Recognised by the jury and the HR community
The glowing testimony of SKF Logistics Belgium also convinced the HR Excellence Awards jury of the benefits of the SD Worx Digital Assistant. These coveted prizes are awarded annually to HR companies that excel at offering innovative services and bring significant added value to their customers. In addition, the general public – which votes online but without access to the contest file – also ranked SD Worx the top organisation in the ‘Best HR Services & Support Company’ category, leading us to win the gold award.
Icing on the cake
Winning an HR Excellence Award is nice, especially because the public has its say in which companies deserve to win. In other words: it is our customers and their employees who have helped lead us to victory several times. We see it as confirmation that our customer-centric approach is bearing fruit.
What’s more, our continuous efforts also earned us the prestigious award for ‘Best HR Service Provider of the Decade’ in this last edition. The world of work has changed enormously in the past decade. The rising demand for autonomy and flexibility, the war for talent, increasing digitalisation and individualisation … As an HR company, we continuously adapt our offer to these evolutions and proactively develop new solutions so that our customers invariably enjoy the best-possible service. This award, which celebrates ten years of customer-oriented service, is above all a recognition of the dedication, creativity and flexibility of all our colleagues, and a sign that we are leading the trends. We are very grateful to our customers for their support.